A few years ago my trusty bike of 20
years gave up the ghost after one repair to many my faithful
companion needed to be replaced. So I began a lengthy process of
kicking tires to shop for a new bicycle.
As I visited various bicycle shops
throughout Philadelphia I kept running into the same phenomena. Bike
mechanics who did not how to talk to customers and sales
people who lost interest when they realized that I was not a
triathlete or a roadie and I was not going to purchase a bicycle that
had a price tag of $1000.00 and higher. Every bike shop that I walked
into had that standard “bike shop” look, dimly lit, in need of a
good cleaning and a fresh coat of paint, with a disorganized
collection of bikes most of which were high-end road bikes with a few
mountain bikes in the mix.
So after running out of options in
Philadelphia I started looking at options outside of Philadelphia.
When I walked into Main Line Cycles in Narberth and was pleasantly
surprised by what I saw. A well lit shop with wood floors with a wide
range of bicycles on display road bikes, mountain bikes, hybrids, and
cruisers. Bikes ranged from high end for the serious rider to
moderately priced bikes for the person who goes for the periodic ride
on the weekend. All displayed by category with easy access without
the claustrophobic and cramped displays that so many bicycle shops
use.
Mainline Cycles is everything a bicycle
shop should be. You feel like you have walked into a showroom for a
high end automobile. The staff is friendly and welcoming, yet there
is no pressure to buy anything and they will take as much time as
needed to help you with every purchase.
In subsequent trips to Mainline Cycles
I have watched the staff and mechanics to take as much time as needed
to help customers. No matter how large or how small the purchase the
customers were making they were always treated with respect. Which I
believe is the key to the success of any business. Their mechanics a
highly experienced in the latest in cycling technology and can handle
any repair.
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